What measures are taken to ensure the continued quality of our home care?

If you are one of the many people who could benefit from domestic care in Gloucester, perhaps having been diagnosed with a condition like dementia that raises the possibility of help being required to sustain your present level of mobility and independence, then you may be very interested in Bramble Home Care (http://www.bramblehomecare.co.uk). But of course, we wouldn't expect you to choose us on the basis of our good name alone.

After all, we are not the only agency offering such services as dementia support, care escorts, palliative care or 24 hour live-in care. Our areas of expertise encompass the care of old people, the care of people with Parkinson's, mobility problems, learning disabilities, challenging behaviours and post-operative care, among others - but you'll still want reassurance that we are appropriately and regularly monitoring the standard of home care in Gloucester that we provide. Sure enough, we have a Quality Assurance Policy, under which we monitor our services in various ways.

Not only do we ensure the ongoing improvement of the services that we deliver by regularly reviewing our processes, but we are eager to involve you in all decisions concerning your care or support. That's why we hold regular meetings, at which your Personal Support Plan can be reviewed and any changes to your home help in Gloucestershire that may be required, discussed. It is at this meeting that you will be able to discuss how satisfied you are by the service that we are providing you with. Regular telephone calls will also be made by the Manager to you and/or your family/carer.

We take seriously any complaints, verbal or written, that are made to us, with our policy being to record them and include them in the overall assessment of the help at home in Gloucestershire that we provide to you. You will find comment slips in your Personal Support Plan, complete with prepaid envelopes, so that it is as easy as possible to discuss any of your concerns with Bramble Home Care. Anonymous complaints are discussed, together with our means of dealing with them, at a 'Quarterly Circle Meeting' with the Directors, Managers and a service user representative, with subsequent service improvements also being talked about.

Every year, a Quality Assurance Survey is also conducted by us, with all service users, their relatives, health professionals and even suppliers receiving it and being encouraged to contribute to results that are then made available in report form to service users and Inspectors from the Care Quality Commission (CQC). Measures like these, together with our vigorous and extensive staff training and preparation, help to ensure that you benefit from only the very best care in your own home in Gloucestershire when you choose Bramble Home Care (http://www.bramblehomecare.co.uk).

Editor’s Note: Bramble Home Care (http://www.bramblehomecare.co.uk) are represented by the search engine advertising and digital marketing specialists Jumping Spider Media. Email: info@jumpingspidermedia.co.uk or call: +44 (0)20 3070 1959 / +34 952 783 637.